Refund Policy

Last updated: February 3, 2026

1. General Policy

At HookWatch, we strive to provide excellent service. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscriptions may be eligible for a refund within 7 days of the initial charge if you have not exceeded the usage limits of your plan during that period. Refunds are not available for recurring monthly charges beyond the first payment.

2.2 Annual Subscriptions

Annual subscriptions may be eligible for a pro-rated refund within 30 days of the initial charge if you have not exceeded the usage limits of your plan. After 30 days, annual subscriptions are non-refundable.

3. Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

  • Request the refund within the applicable time period (7 or 30 days)
  • Have not exceeded the usage limits of your subscription plan
  • Have not violated our Terms of Service
  • Provide a valid reason for the refund request

4. Non-Refundable Items

The following are not eligible for refunds:

  • Recurring subscription charges after the initial payment period
  • Subscriptions where usage limits have been exceeded
  • Accounts suspended or terminated for Terms of Service violations
  • Pro-rated refunds for mid-cycle cancellations (service continues until period end)
  • Upgrade or downgrade differences between plans

5. How to Request a Refund

To request a refund:

  1. Contact our support team through the channels provided in the dashboard
  2. Include your account email and subscription details
  3. Provide a brief explanation for your refund request
  4. Our team will review your request and respond within 5 business days

6. Refund Processing

If your refund is approved, it will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

7. Cancellations

You may cancel your subscription at any time through the Billing section of your dashboard. Cancellations take effect at the end of your current billing period. You will continue to have access to the Service until that time.

Canceled subscriptions do not automatically qualify for refunds. Refunds for canceled subscriptions are subject to the eligibility criteria outlined above.

8. Service Credits

In cases where a refund is not applicable but service issues have occurred, we may offer service credits at our discretion. Service credits can be applied to future subscription periods.

9. Downtime and Service Issues

While we strive for maximum uptime, occasional service interruptions may occur. Short periods of downtime do not automatically qualify for refunds. For extended outages that significantly impact service availability, please contact support to discuss compensation options.

10. Fair Use Policy

Refund requests that appear to abuse our refund policy (such as repeated subscription and refund cycles) may be denied. We reserve the right to refuse service to accounts that demonstrate a pattern of abuse.

11. Payment Disputes

If you dispute a charge with your payment provider without first contacting us, we may suspend your account until the dispute is resolved. We encourage you to contact our support team first to resolve any billing issues.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us through the support channels provided in the Service.